BY THE LIGHT / OF THE LIGHT / FOR THE LIGHT
With years of product and project experience, LUMILIME understands the needs of the end-user. Therefore, our products and solutions are simple to specify and configure in order to ensure lighting designers can handle all types of lighting circumstances, ranging from small office interiors to large hotel exteriors. The flexible choices of beam angle, color temperature, sizes, and dimming control options bring our luminaires a more extraordinary effect.
Founded in 2006, LUMILIME is a Hong Kong-based company that designs, develops, and manufactures external and interior lighting for a variety for architecture applications. LUMILIME, reflects our commitment to provide innovative and customized products, services and solutions to create long-term value and potential growth for our customers. We place great value on the quality and reliability of our products. With years of product and project experience, LUMILIME understands the needs of the end-user. Therefore, our products and solutions are simple to specify and configure in order to ensure lighting designers can handle all types of lighting circumstances, ranging from small office interiors to large hotel exteriors.
In addition to industrial design, LUMILIME focuses on the optic and electronic design to ensure product sustainability and design flexibilities to customers.
Our mission is to support quality and reliable products to “experienced user” like project dealers, lighting designers, or local lighting suppliers. Instead of spending resources on branding and marketing, LUMILIME concentrates on continuously product development and upgrade. As a result, all of the technical documents from LUMILIME is neutral and experienced user can direct use our documents without any modification. “Experienced user” can quote to their own user freely based on their value-added support.
Statement of Limited Warranty
Disclaimer of Warranty:
Lumilime products have been tested and manufactured to the highest quality standards. The limited warranty offered by Lumilime covers defects in materials and workmanship for the period of 5 years a specified from the date of purchase (Period maybe be different for customized item, please consult the sales representative for final confirmation). The determination of whether the product is defective shall be made by Lumilime. Lumilime will be repair replace the defective products at no charge if a product has been determined to be defective in its materials or workmanship. Lumilime reserves the right to use similar, new, repaired, or remanufactured product or parts as part of the Limited Product Warranty process. This warranty is expressly limited to the repair or replacement of the product. The aggregate remedy for any claim shall not exceed the total amount of the purchase price for the defective product. Lumilime shall not be liable for any incidental or consequential damages in connection with or arising out of the use of the products.
The voluntary warranty lasts for 5 year for standard items and maybe shorter for customized products (Please refer to “remark” in the proforma invoice). The Warranty period begins on the date of original shipment
This limited warranty does not apply where :
- Products that have been improperly modified, adjusted, repaired or any alterations.
- Products that are damaged due to improper installation or connection not in accordance with the product wiring diagram.
- Products that have been improperly modified, adjusted, repaired or any alterations
- Damage from any “Acts of God” includes floods, lightning, landslides, earthquakes, tornadoes, hurricanes and wildfires.Products used in an inappropriate location or in environmental conditions (temperature, humidity, moisture, etc.) outside the normal specified range.
- Electrical power surges and spikes.
- Products used in connection with any components, devices or systems other than those explicitly approved as compatible with company’s product which listed in the production specification sheets.
As LUMILIME strives to ensure the quality of our products, we have modified our factory control process to meet the ISO9001 Standard. We are proud to announce that we have achieved ISO9001:2015 standard at 2019. The standard demonstrates LUMILIME’s ability consistently to provide products and services that meet customer and regulatory requirements and to
demonstrate continuous improvement. In addition, one of the key values of LUMILIME is to implement social responsibilities. We strongly believe that employees are core assets of LUMILIME. Therefore, we follow another ISO standard, ISO45001:2018, to make certain our employees are working in a safe and healthy environment.
ISO 14001:2015 specifies the requirements for an environmental management system that an organization can use to enhance its environmental performance. It is one of the three ISO standards LumiLime acquired in 2018 to manage its environmental responsibilities in a systematic manner that contributes to the environmental pillar of sustainability.
In addition to ISO certifications that demonstrate LUMILIME’s has met rigid international manufacturing, environment and quality standards, the products of LUMILIME has complied with a variety of testing requirement and regional certifications to fulfill the needs of project requirements over the years. Please consult us for more details.